There is a lot of interest in government about the ‘digital divide’. This should not be surprising - apocryphally 75% of public services are consumed by 25% of the population - the very segment that is least likely to have access to services the UK government wants to shift to an electronic delivery system. Are we taking the problem seriously or is this another ‘smoke ‘n’ mirrors’ exercise? Read More...

IBM has announced that it will hand some work on the National Biometric Identity Service (NBIS) to two other suppliers, Atos and Sagem, respectively integration and operations support, biometric services and technology.
Clearly the three organisations are experienced and competent - but what are the long term consequences for the service that the government (and by extension the UK population) will experience? Read More...

The government has come under criticism for failing to manage external contracts effectively.As much as £300m could be saved each year if central government manages its contracts better, the Public Accounts Committee estimated. From the Civil Service Network

The Public Accounts Committee is a wonderful organisation. At least as far as the recognition of symptoms go.

The question many would like to ask is this - “we see the failures, where are the cures”? Government and the overseers (in as much as select committees are capable of effective oversight) make much noise about ‘value’ but seem incapable of distinguishing between value and cost where procurement is concerned. Read More...

The British National Health Service is, for the umpteenth time, showing everyone how difficult designing, managing and delivering a complex service can be. The NHS Spine programme, is intended to ‘join up’ patient databases across the country, enable flexibility in the choice of provision and streamline access to healthcare. Can it ever be successful and does the procurement and management of this very ambitious programme have anything to teach us in the services world? Read More...

It is always very tempting to imagine the grass to be greener on the other side of the wall (or border or ocean or...) and the services world is not immune to this. Read More...

Mervyn King is under fire for (amongst many sins, real and perceived) for being misled by ‘faulty’ models of our economic system. Apparently a number of former members of the MPC have agreed to join an ‘extraordinary’ experiment with a consultancy ‘Fathom’ (could be a lot of them so take this link with a pinch of salt) to develop an alternative forecasting model. Of course they expect this will be better..... Read More...